FAQ
🛍 Orders & Products
Who do you design your apparel for?
We create custom apparel and accessories for all ages and genders, and provide boutique looks that compliment our unique style.
How are your products made?
All Sweet Talks Tees custom graphic designs are created in-house and printed on demand. This means each item is made specifically for you after your order is placed, helping us reduce waste and unnecessary overproduction.
Our personalized jewelry is created especially for you through our custom jewelry production and fulfillment partner. After you choose your materials and personalization options, your approved design is submitted for on-demand production. Because each personalized piece is made specifically for its recipient, production begins only after the order is placed.
We also offer a thoughtfully selected collection of ready-to-ship boutique products through a trusted fulfillment partner. While our original designs remain at the heart of Sweet Talks Tees, these additional styles allow us to provide a more inclusive, well-rounded shopping experience with a wider variety of fits, sizes and wardrobe staples at accessible prices. Our goal is to make it easier to discover pieces that complement your favorite Sweet Talks Tees designs—all in one place.
What kind of apparel do you use?
We use high-quality, comfortable garments designed for everyday wear. Materials and fit may vary slightly depending on the product style.
Will the print fade or crack?
Our prints are made using professional printing methods designed to last. To keep your design looking its best, we recommend washing inside out in cold water and tumble drying on low.
Many personalized jewelry products include an interactive or digital preview so you can review the selected material, text, initials, names, symbols, stones, or other customization before ordering.
Can I preview my personalized jewelry?
Please review every detail carefully. The preview is a digital representation, and the finished piece may have slight differences in color, scale, positioning, or appearance due to screen settings, materials, lighting, and the manufacturing process. Minor differences that are not caused by a production error are not considered defects.
Can I change or cancel my order after it's been submitted?
Cancellation requests must be submitted as soon as possible. We may be able to cancel an order within 24 hours of purchase, but cancellation is not guaranteed. Once an order has entered production, processing or shipment, it cannot be canceled. Eligible unwanted items may be returned after delivery in accordance with our Refund Policy.
Personalized jewelry orders cannot normally be changed or canceled after they are placed. Each piece is submitted for production using the customization approved at checkout.
Please double-check all names, initials, dates, spelling, symbols, material choices, sizes, and other personalization before completing your purchase. If you notice a mistake, contact support@sweettalkstees.com immediately. We will try to help, but we cannot guarantee that changes or cancellations will be possible once production has started.
📦 Shipping
How much is shipping?
We offer free standard shipping on all orders!
How long does fulfillment for made-to-order products take?
Most apparel orders are processed within 2–5 business days before shipping. Estimated shipping times are 3–7 business days. Please note that production time is separate from shipping time. Total estimated time of made-to-order items from date of order is a pproximately 5-12 business days.
Custom jewelry requires production time before it ships. The estimated delivery timeframe shown with the product or during checkout includes the best available estimate for production and delivery.
Delivery dates are estimates rather than guarantees. Production, carrier, customs, weather, holiday, or other delays outside our reasonable control may affect delivery. Tracking information will be provided when available.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your package.
Do you ship internationally?
At this time we primarily ship within the United States.
What about shipping for ready-to-ship boutique orders?
Some Sweet Talks Tees products are made or shipped by carefully selected third-party production and boutique fulfillment partners. If your order contains products from more than one partner, the items may arrive in separate packages, on different dates and with separate tracking numbers.
Ready-to-ship boutique products fulfilled from U.S. inventory generally have an estimated standard shipping timeframe of 2–5 business days. Products fulfilled from overseas inventory may require approximately 5–10 business days. Processing, holidays, carrier delays, destination and customs requirements may affect these estimates. Expedited and overnight shipping may not be available.
Receiving one package does not necessarily mean your entire order has been delivered. Tracking information will be provided for each shipment when available.
🔄 Returns & Exchanges
Do you accept returns?
For custom and made to order products, we generally do not accept returns or exchanges unless the item arrives damaged or defective.
What if my order arrives damaged or incorrect?
For boutique and made-to-order items, please contact us within 7 days of delivery with photos of the issue and we’ll make it right.
If your jewelry arrives damaged, defective, or different from the personalization submitted with your order, contact support@sweettalkstees.com as soon as possible and no later than 30 days after delivery.
Include your order number, a description of the issue, clear photographs of the complete item, close-up photographs showing the problem, and photographs of the packaging when relevant. Once the claim is reviewed and approved, the available resolution may include reproduction or replacement of the affected item, or a refund for the defective item.
Sweet Talks Tees is your point of contact for all jewelry order questions and claims. Please do not return jewelry or contact the fulfillment partner directly unless we instruct you to do so.
📏 Sizing
How do I know what size to order?
Each product page includes a size guide to help you choose the best fit. If you’re between sizes, we typically recommend sizing up for a more relaxed fit.
Do you offer plus size or big & tall clothing?
We try to offer an extensive variety of not just colors and products, but sizes as well. We offer products ranging from XXS - 6XL.
💳 Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Is your checkout secure?
Yes! Our store uses secure encrypted checkout to protect your payment information.
Do you offer any promo codes?
Our current promotions can often be found at the top of our homepage or in the thumbnail of designated sale items. We also encourage you to sign up for our email list to receive an addition storewide promo code for joining!
📧 Contact
How can I contact you?
If you have any questions or concerns, feel free to reach out:
📩 Email: support@sweettalkstees.com
We typically respond within 24–48 hours.
💡Still have questions?
Email us, or click on the chat 💬 at the bottom of the homepage to send us a message anytime and we’ll be happy to help!
