Shipping policy
FREE SHIPPING ON ALL U.S. ORDERS
Sweet Talks Tees offers free standard shipping on all orders delivered within the United States.
Because our store includes made-to-order products, ready-to-ship boutique items, and personalized jewelry, orders may be produced and shipped by different fulfillment partners. Processing and delivery times vary depending on the product ordered.
MADE-TO-ORDER APPAREL AND ACCESSORIES
Our custom apparel, accessories, and other print-on-demand products are made especially for each order by our production partner.
• Production typically takes 2–5 business days.
• Standard shipping within the United States usually takes an additional 3–7 business days.
• Estimated delivery is approximately 5–12 business days from the date of purchase.
Certain products, including custom footwear, all-over-print items, and products that require additional manufacturing, may need an extra 5–7 business days for production.
READY-TO-SHIP BOUTIQUE PRODUCTS
Select apparel, denim, and accessories are fulfilled by our boutique product partner.
• Products stocked in a U.S. warehouse typically arrive within approximately 2–5 business days after processing.
• Products fulfilled from an overseas location typically arrive within approximately 5–10 business days after processing.
• Preorder or specialty items may require additional time.
The product page may provide more specific availability or estimated delivery information when applicable.
PERSONALIZED JEWELRY
Our personalized jewelry is made on demand according to the names, initials, dates, materials, stones, symbols, images, or other customization selected with the order.
Custom jewelry requires production time before it ships. The estimated production and delivery timeframe shown on the product page, during personalization, or at checkout is the best available estimate for that particular design.
Because production may begin shortly after an order is submitted, personalized jewelry orders generally cannot be changed or canceled. Please review all personalization and delivery information carefully before completing your purchase.
MULTIPLE PACKAGES
If your order contains products from more than one collection or fulfillment partner, the items may ship separately. You may receive multiple packages, tracking numbers, and delivery dates for the same order.
You will not be charged additional shipping solely because your order is divided into multiple shipments.
DELIVERY ESTIMATES
All production and delivery timeframes are estimates and are not guaranteed arrival dates. Orders may be delayed because of production demands, product availability, carrier disruptions, severe weather, holidays, customs processing, or other circumstances outside our reasonable control.
Business days are Monday through Friday and exclude federal holidays.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout. Please verify the recipient’s name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
Once an order enters production or shipping, we may be unable to change the delivery address. Additional replacement, redirection, or reshipping costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.
TRACKING AND DELIVERY CONCERNS
Tracking information will be emailed when it becomes available. Tracking may take additional time to update after a shipping label is created.
If an order appears delayed, damaged in transit, or lost, please contact us at support@sweettalkstees.com with your order number. For custom jewelry that appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date so we can review the shipment with our fulfillment partner.
If carrier tracking shows that a package was delivered, we may ask you to confirm the address, check the delivery area, contact household members or neighbors, and complete an available carrier investigation before a replacement or other resolution can be considered.
Please contact Sweet Talks Tees directly regarding all orders placed through our store. Do not return products to a manufacturer or fulfillment partner unless we provide you with return instructions.
