Sweet Talks Tees Returns & Refund Policy

At Sweet Talks Tees, we offer original made-to-order products as well as a thoughtfully selected collection of ready-to-ship boutique styles. Because these products are fulfilled differently, return eligibility depends on the type of item purchased.

Made-to-Order, Custom and Personalized Products

Sweet Talks Tees original graphic products are created especially for you after your order is placed. Because these items are made to order, we cannot accept returns or exchanges for:

• Ordering the wrong size
• Selecting the wrong color or design
• Changing your mind
• Personalization details entered incorrectly by the customer

Please review the product description, size guide, selected options and personalization details carefully before completing your purchase.

If a made-to-order, custom or personalized product arrives damaged, defective, misprinted or different from what you ordered, please contact us within 7 days of delivery.

Ready-to-Ship Boutique Products

Eligible ready-to-ship boutique clothing may be returned when a return request is submitted within 7 days of the date tracking confirms delivery of the final package in the order.

Returned items must be:

• Unworn, unused and unwashed
• Free from stains, odors, pet hair and signs of wear
• Returned with all original tags attached
• Returned in the original clear garment packaging with the product label intact

After your return is approved, the item must be mailed within 7 days using the return instructions provided by Sweet Talks Tees. Items returned late, without authorization, to the wrong address or without their original tags and packaging may be refused or subject to a restocking deduction.

Customers are responsible for return shipping unless the product arrived damaged, defective or incorrect. Original shipping and handling charges, when applicable, are nonrefundable.

Standard returns for ready-to-ship boutique products are currently available only for eligible orders delivered within the United States. This limitation does not affect any rights provided under applicable consumer-protection laws.

Personalized and Custom Jewelry

Personalized jewelry is created specifically for the customer using the names, initials, dates, stones, symbols, images, materials, sizes, or other selections submitted with the order. Because personalized pieces cannot ordinarily be restocked or resold, all personalized jewelry sales are final once the order has been submitted for production.

Personalized jewelry is not eligible for return, exchange, cancellation, or refund because of:

• A change of mind

• Incorrect spelling or information entered by the customer

• An incorrectly selected size, material, finish, stone, symbol, or design option

• Dislike of an accurately produced customization

• Minor differences between the digital preview and finished product

• Normal variations in color caused by screen settings, lighting, materials, or the manufacturing process

Please inspect and approve every personalization detail before placing your order. Contacting us immediately after ordering does not guarantee that a change or cancellation can be completed.

Non-personalized Jewelry

Jewelry that is not personalized may be eligible for return if you contact support@sweettalkstees.com within 14 days after receiving the item.

To qualify, the jewelry must be unworn, unused, unaltered, undamaged, and returned in its original condition with all original packaging. Customers are responsible for approved return shipping costs and for the item until it is received and inspected.

Original shipping charges and customs-related charges are nonrefundable unless required by law. Items returned without authorization, outside the return period, or in used or damaged condition may be refused.

Final-Sale Products

The following ready-to-ship product categories are final sale and cannot be returned for a change of mind:

• Beauty products
• Bodysuits
• Face masks
• Intimates and lingerie
• Jewelry
• Swimwear
• Custom, personalized and made-to-order products
• Items specifically marked “Final Sale”

Damaged, Defective or Incorrect Items

If any product arrives damaged, defective, misprinted or incorrect, please contact us within 7 days of delivery at support@sweettalkstees.com.

Please include:

• Your order number
• A clear description of the problem
• Clear photographs showing the item and the issue
• A photograph of the shipping label or packaging if the wrong item was received

Once the issue has been reviewed and approved, we may offer a replacement, refund or store credit, depending on the circumstances and product availability. We will provide return instructions if the item needs to be sent back. Please do not discard, alter or return the product unless instructed to do so.

We may request additional photographs or information to review the claim with our fulfillment partner. If the claim is approved, the available remedy may include reproduction or replacement of the affected item or a refund for the defective item. The appropriate resolution will depend on the nature of the issue and the results of the review.

Claims may be denied when the issue resulted from customer-provided personalization, an inaccurate customer-approved design, normal differences in screen display, ordinary wear, accidental damage, improper care, unauthorized alteration, or another circumstance unrelated to a production defect.

Do not mail jewelry back without contacting us and receiving return instructions. Unauthorized returns may not be accepted or refunded.

Exchanges

We do not offer direct exchanges.

Made-to-order, custom and personalized products cannot be exchanged for a different size, color, design or personalization choice.

For an eligible ready-to-ship boutique product, you may request a return and place a new order for the preferred size or style. Availability of the replacement item is not guaranteed.

Order Cancellations and Changes

Please contact us as quickly as possible if you need to cancel or change an order. A cancellation or change may be possible within 24 hours of purchase, but it is not guaranteed.

Once an order has entered production, processing or shipment, it cannot be canceled or changed. Eligible unwanted boutique products may be returned after delivery according to the requirements in this policy.

Split Shipments and Mixed Orders

Products may be fulfilled by different production or boutique partners. If your order contains more than one type of product, it may arrive in separate packages with different tracking numbers and delivery dates.

For split shipments, the return-request window for eligible boutique items begins when tracking confirms delivery of the final package associated with the order.

Please contact us before returning any product. Different items may have different return locations, and products sent to the wrong address may be delayed or refused.

Lost, Missing or Delayed Packages

If tracking shows that your package is lost, significantly delayed or delivered but you cannot locate it, please contact us as soon as possible.

We will work with the appropriate fulfillment partner and shipping carrier to investigate. A carrier investigation may be required before a replacement, refund or store credit can be approved.

Sweet Talks Tees is not responsible for packages delivered to an address entered incorrectly at checkout, but we will make every reasonable effort to help.

Refund Processing

Approved refunds are issued to the original payment method. Please allow time for the returned product to be received and inspected before a refund is approved.

Eligible boutique returns may require 5–7 business days for inspection and processing after reaching the designated return facility. After Sweet Talks Tees issues a refund, your bank or payment provider may require additional time to post it to your account.

Store credit, when selected or offered, will be issued according to the instructions provided by Sweet Talks Tees.

Starting a Return or Reporting a Problem

To request a return or report an order problem, contact us through the chat on our website or email support@sweettalkstees.com.

Include your order number and the reason for your request. Do not mail a product to the address shown on its package or to any other address until you have received return authorization and instructions from Sweet Talks Tees.